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p r e i s l e r
International Toll Free: +44 800 102 6937

 

 

Frequently Asked Questions

Find answers to questions you may have about our services.

  • What is a Preisler Private Bank Account?

    Preisler Private Bank Accounts are digital-only accounts that can be used to transact in 20+ currencies securely from our online or mobile banking.

    They're also an easy-to-use payment service that lets you deposit money, convert it and send it to other banks globally.

  • Who can open a Preisler Private Bank Account?

    Eligible individuals and companies from all countries except North Korea can open a Preisler Private Bank Account.

    To be eligible, you must earn at least $250,000 or have at least $500,000 available to deposit with Preisler.

  • How do I open a Preisler Private Bank Account?

    You can open a Preisler Private Bank Account using our online tool to check your eligibility and select the right account type to suit your needs. Click here for more information

  • How do I manage my Preisler Private Bank Account?

    You can manage your Preisler Private Bank Account from our online and mobile banking platforms. Click here for more information

  • How much does it cost to hold a Preisler Private Bank Account?

    There is no cost for holding a Preisler Private Bank Account and transactions are fee-free.

    All foreign currency conversions use the Global Exchange Rate, which is quoted to you at the time of making the transfer.

    The Global Exchange Rate is a live rate during trading market opening hours. When markets are closed, it's based on the most up-to-date market rate.

  • How do I enroll for online banking?

    You can register for the Online Banking service by clicking on Enroll for Online Banking’ on the Online Banking log in page This will take you through a number of screens; provided you submit the correct responses you will automatically be set up to access your account(s) online.

  • What is my online banking Access Code?

    If you cannot remember your Access Code, please call +44 800 102 6937 to be provided with a reminder of your Access Code. Please note that your password will also be reset at the same time and sent to you. Advice on how to stay secure can be found here. Please avoid saving any security credentials into your internet browser.

  • How do I view my account statements?

    A summary of your Private Bank Account balance will appear on your usual composite statement.

    For full transaction information, you can access your statements at any time via Preisler online and mobile banking plaform.

  • How safe is my Preisler Private Bank Account?

    With Preisler Private Bank Account, you can bank with confidence. We use advanced tools and other technologies to ensure the continued safety and security of our systems, and your personal and financial information.

  • I think I've been hacked. What should I do?

    If you suspect that your account has been compromised, or someone knows your password, please reset your password and security measures immediately.

    Alternatively, you can call us on +44 800 102 6937 and we'll be able to do this for you.